Go inside the healthcare shift: Melanie Husk of Baptist Health reveals the strategies propelling patient care into a new era. Get exclusive insights into their digital leap, relentless focus on patient experience, and strategic moves redefining healthcare standards.
Melanie Husk, Chief Consumer Officer at Baptist Health, shares transformative strategies in healthcare through digital innovation and a patient-first approach.
00:00:44 - Healthcare hurdles & navigating insurance systems
00:05:05 - Meet Melanie Husk, championing patient-centric care at Baptist Health
00:07:01 - Industry shift: from doctor-driven to patient-empowered healthcare
00:09:44 - Tackling inefficiency & putting patients in control
00:14:00 - Baptist Health's mission: holistic health for all, community focus
00:16:21 - Health equity, accessibility, delivering holistic care
00:18:46 - Tech's role: collaboration & smarter systems for better care
00:21:11 - Blending empathy with tech: a human touch in the digital age
00:26:06 - Affordability & efficiency: delivering empathetic care without breaking the bank
00:28:18 - Partnering for progress: Baptist Health & Coastal Cloud join forces
00:34:29 - Career wisdom: Melanie's advice for the next generation
00:36:42 - Melanie's "Customer Obsessed Pick"
00:38:43 - Taylor Swift
00:44:35 - Vision, trust, & the future: shaping healthcare together
Customer Obsessed Pick: The Trusted Advisor