Trust, accountability, transparency—the hallmarks of a modern sales org. But how can you build trust with your team if you only care about the numbers? Sales culture is evolving beyond standard metrics to focus on the human side of business. Hear how Gianna Scorsone, a new visionary leader at Aircall, is leading the charge to put people first and transform how her team goes to market—and driving record sales in the process.
In this episode, we’re talking to Gianna Scorsone, the GM of North America at Aircall. During our interview, Gianna shares how she built trust and accountability with her new team remotely during the pandemic, why shifting from strict, traditional sales metrics to a supportive, collaborative approach is necessary for any company that wants to be customer-obsessed, and how she’s helping shake up diversity and inclusion at a company that, before hiring her, had an all-male leadership team.
Gianna's Customer Obsessed Pick: Circe by Madeline Miller
As the GM and Head of North America at Aircall, Gianna empowers employees and oversees every department spanning the customer journey spectrum — from lead-gen to partnership and integrations.
Gianna has a deep background in sales operations and management. Her past titles include COO at Mondo and VP of Sales Operations at Bluewolf. She serves as an advisor and mentor to leaders throughout the startup community.
She also advises several startups and sits on the board of a Brooklyn-based non-profit, Read718.